General Terms and Conditions

This page sets out the rules that govern use of our platform and the relationship between you and us. It explains your responsibilities as an account holder, what we expect from users, and how we manage deposits, withdrawals and promotions. We ask that you read these terms carefully before using our services; by registering an account you accept and agree to comply with them.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. You must provide accurate information during registration and update your details when they change. You must not share login details or allow others to access your account. If you suspect unauthorised access you must notify us immediately. We may suspend or close accounts where we reasonably believe the account has been compromised, used fraudulently, or in breach of these terms.

Eligibility requirements

Only individuals who meet our eligibility criteria may open an account. You must be at least 18 years old and not excluded from gambling under applicable law. We may restrict registration from certain countries or territories. We require verification of identity, age and address before processing withdrawals or where required for compliance. If you cannot provide satisfactory documentation we may limit, suspend or close your account and retain funds in accordance with applicable law.

Acceptable platform use

Users must not use the platform for illegal activity, money laundering, collusion, account sharing or bonus abuse. Automated play, bots and other unauthorised software are prohibited. You must not attempt to manipulate games, exploit system vulnerabilities or create multiple accounts to avoid limits or sanctions. Breaches may result in suspension, forfeiture of funds and permanent account closure.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms which form part of these conditions. We reserve the right to amend, revoke or withdraw any promotion at our discretion. Wagering requirements, contribution rates and maximum bet limits apply and will be set out with each promotion. Abusive behaviour or attempts to manipulate promotional offers may lead to bonus forfeiture and account restrictions.

Deposits and withdrawals

All deposits must originate from payment methods in your name or otherwise permitted under our payment rules. We aim to process withdrawals promptly but may delay payment while we complete verification, anti-money laundering checks or other compliance checks. We may apply minimum and maximum withdrawal limits, and we reserve the right to refuse or reverse transactions where we suspect fraud, error or breach of these terms.

Verification and limits

We may require documentation to verify identity, source of funds or source of wealth. Until verification is complete, limits may apply to deposits, wagers and withdrawals. Requests for increased limits will be considered subject to further checks.

Dispute resolution

If you have a complaint you should contact our customer support team so we can attempt to resolve it. We will investigate disputes promptly and provide a response. If you remain dissatisfied you may escalate the matter using any independent dispute resolution procedure we make available. During any dispute we may restrict account activity while investigations are ongoing.

Updates to terms and conditions

We may update these terms from time to time. We will notify registered users of material changes by posting an update on-site or by other reasonable means. Continued use of the platform after a change constitutes acceptance of the revised terms. If you do not accept a change you should stop using the service and close your account in accordance with our account closure process.