Responsible Gambling

We are committed to safer gambling and to helping you keep play under control. Our approach focuses on clear tools, simple limits and timely support so you can enjoy gaming responsibly. If you ever feel play is becoming a problem, we encourage you to use the tools below or contact professional services for confidential help.

Player protection principles

We prioritise player safety, transparency and fairness. We aim to make it easy to set boundaries, review activity and pause or close accounts. Our policies are designed to prevent underage play, reduce harm and respond quickly when a player asks for help.

Activity-control tools

You can manage your account using a range of built-in controls. These include deposit limits, loss limits, session reminders and wager limits. Controls are available in your profile and take effect immediately in most cases. We also review unusual activity and may contact players to offer support.

Deposit and loss limits

Set daily, weekly and monthly deposit limits to control how much you add to your account. You can also set loss limits to cap net losses over a chosen period. Limits can be lowered instantly from account settings. Requests to increase limits may be subject to a waiting period.

Time limits and session controls

Use session reminders to receive alerts after a chosen play time. Time-outs let you take a short break from your account - from 24 hours up to 6 months - without closing your account permanently. These options help you step away if you feel you need a pause.

Self-exclusion and account breaks

If you need a longer break, request self-exclusion and we will block access for the chosen period. Self-exclusion is a confidential process and may include blocking from marketing communications. Reinstatement after a self-exclusion period will follow our verification checks and any cooling-off requirements.

Recognising signs of problematic behaviour

Warning signs include chasing losses, hiding play from friends or family, difficulty stopping, neglecting responsibilities and increasing the amount or frequency of deposits. If you notice these signs in yourself or someone you care about, consider using limits or seeking support.

Practical tips for maintaining control

Set realistic deposit and time limits, stick to a budget, take regular breaks and avoid playing when upset or under the influence. Consider removing saved payment details and use session reminders to keep sessions short. Talk to someone you trust about your play if you feel concerned.

Professional help and support organisations

If you need independent support, contact recognised organisations for confidential advice. In the UK, resources include GamCare and BeGambleAware, as well as local support groups and helplines. If you need immediate help, seek local emergency services or your GP.